Yes, it is possible to respond to individual feedback left through your account. Your response displays next to the patient feedback on your surgery’s public profile page.
To respond to reviews, follow these steps:
1) Navigate to: https://www.iwantgreatcare.org
2) Select the blue ‘Login’ link at the top-right of the page
3) Enter your username and password, then select the blue ‘Login’ button
4) On the account dashboard, select the ‘Respond to reviews’ widget
5) To select a date range for the displayed reviews, modify the date filters provided
6) Navigate to the desired review
7) Select the blue ‘Respond to feedback’ button below the review
8) Enter your response in the field provided
9) Select the blue ‘Leave feedback’ button
All responses to patient feedback undergo a moderation process to ensure the content complies with iWantGreatCare’s terms and conditions. It’s important to never reveal any private or confidential information regarding patients or their experiences in responses to feedback. For more advice on the subject, take a look at our guide to responses.