Why hasn't my feedback been published?

Why hasn't my feedback been published?

Adding your anonymous opinion to iWantGreatCare is an effective way to give constructive feedback or thanks to your clinician or healthcare provider. This helps them to be fully aware of your experience and helps improve the care they give.

Once feedback is submitted to iWantGreatCare, it undergoes a strict moderation process. This process is used to ensure all feedback is an honest and accurate representation of care provided.

Any feedback which doesn’t pass iWantGreatCare’s Terms and Conditions will not be published to the site. These may fall into the following categories:

• Profanity
• Provocative language
• Defamatory remarks
• Personal attacks
• Are posted in conjunction with any new, existing, or previous claim, complaint, or investigation against the reviewed entity
• Are intentionally untruthful or false

If you feel any feedback shouldn’t be published on iWantGreatCareCare, it is possible for anyone to report feedback directly from the site. Reporting a feedback will disable it from the site and highlight it to a member of the moderation team at iWantGreatCare for further investigation. Depending on the outcome of this investigation, the feedback will either be permanently removed, or republished.

iWantGreatCare reserve the right to remove any feedback that breaches the iWantGreatCare Terms and Conditions, which can be found here.

Getting your feedback published

To ensure your feedback is published, please follow these simple feedback guidelines:

• Be honest
• Be clear and concise
• Be constructive
• Do not use profanity
• Do not make defamatory remarks

Please find examples of published constructive negative and positive feedback below.

1* review: "This doctor didn't listen to my needs and kept interrupting me. If they had listened, they would have understood my concerns and answered my questions accurately. I had to wait 50 minutes just to see them."

2* review: "She didn't listen to me and came across as very rude. Rather than focus on me during my consultation, she stepped outside of the room to have a conversation with her colleagues. I felt completely ignored."

3* review: "Everything was average. The doctor was robotic and answered my questions with yes's and no's. The wait time was around 15 minutes which wasn't great and I felt rushed through my consultation."

4* review: "What a great doctor. She greeted me as I entered the room, asked me about my day, listened to my symptoms, explained any potential causes, gave me the right prescription, and then offered advice on my lifestyle to improve my condition and help prevent it. The only downside was the long wait, almost 20 minutes!"

5* review: "Mr Ross and all his team were very professional yet friendly. I felt very comfortable and not pressured to go ahead with my upper eyelid surgery. I was made to feel very comfortable throughout the procedure with the surgeon and the lovely nurse on hand to distract me while under local in theatre. I didn't feel any pain so very happy with the results so far. I am due to go back next week for a check up and change of dressing which is all part of the service. Will go back again in 6 weeks for a final check up. The surgeon really seemed to care and nothing was too much even offered to see me anytime if I had any concerns. Overall very pleasant experience. I would definitely recommend this surgeon and his team.”